Help centre
Hafilat recharge — FAQ
Straight answers about timing, payment, fees, refunds, safety and support for a bus card recharge in Abu Dhabi.
How do I request a hafilat recharge through this site?
Open the recharge page, enter your hafilat card number, choose an amount in AED, add your email and send the request. A manager confirms it within 24 hours. There is no account to create.
How long does a bus card recharge take?
A manager confirms your request within 24 hours; once confirmed, the balance is loaded to the card.
How is payment arranged?
You do not enter card details on this site. After you send the request, a manager contacts you to arrange payment for the top-up.
Are there fees or limits?
Preset amounts are 30, 40, 50, 100 and 150 AED, and you can enter a custom amount. Any applicable service fee is confirmed by the manager before you pay.
Is it safe, and can I get a refund?
The form only asks for your card number, amount and email over a secure connection — no card details are collected on this site. If a top-up was paid for but not delivered to your card, contact support at support@hafilattopup.org; refunds are handled per the refund policy page.