Legal
Refund policy
Last updated: 10 September 2026.
We want every hafilat recharge you pay for to reach your card. This page explains what happens if something goes wrong.
When a refund applies
If you paid for a top-up and the balance was not loaded to your hafilat card, you are entitled to a refund of the amount paid. If a top-up was loaded but for the wrong amount, we correct the difference — either by topping up the shortfall or refunding the excess.
When it does not apply
A top-up that was completed correctly and loaded to the card you gave us cannot be reversed through us, because the balance is already on the card. Amounts entered incorrectly by mistake — for example the wrong card number — are handled case by case; contact us quickly and we will do what we can before the top-up is processed.
How to request a refund
Email support@hafilattopup.org with the email you used, your hafilat card number and the date and amount of the request. We review each case and, where a refund is due, return the amount by the same method used for payment. Refunds are usually completed within a few business days once confirmed.